At BlessReach, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.
Return Eligibility
You may request a return or refund under the following conditions:
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The return request is made within 30 days of receiving your order
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The item is unused, undamaged, and in its original packaging
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All original accessories, manuals, and parts are included
For hygiene and safety reasons, certain items such as used shower chairs, commode accessories, or personal-care products may not be eligible for return unless they are defective.
Non-Returnable Items
The following items are not eligible for return:
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Items that show signs of use, wear, or damage caused by misuse
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Items returned without original packaging or missing components
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Clearance or final sale items
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Products returned after the 30-day return window
How to Initiate a Return
To start a return, please contact our customer support team at:
Email: [email protected]
Please include your order number, product name, and a brief description of the reason for the return. Our team will provide return instructions and a return authorization if your request is approved.
Returns sent without prior authorization may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped
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We recommend using a trackable shipping service, as BlessReach is not responsible for lost or damaged return shipments
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method
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Refunds are typically issued within 5–10 business days, depending on your payment provider
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Original shipping fees are non-refundable, except in cases of defective or incorrect items
Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue so we can assist you promptly with a replacement or refund.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
Email: [email protected]