Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1–3 business days. Once shipped, delivery times vary depending on your location and shipping method, but most orders arrive within 5–10 business days. You will receive a confirmation email with tracking information once your order has shipped.
You can create an account by clicking the “Sign Up” or “Create Account” button at the top of our website. Simply enter your email address, create a password, and follow the prompts. Creating an account allows you to track orders, save shipping information, and manage your preferences more easily.
If your order has not yet shipped, please contact us as soon as possible at [email protected]. Once an order has shipped, we may be unable to change the delivery address.
After your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your shipment on the carrier’s website or by logging into your BlessReach account.
No. BlessReach does not store or have access to your credit card information. All payments are processed securely through trusted, encrypted payment gateways to ensure your data remains protected.
Sales tax may be applied depending on your shipping address and local tax regulations. Any applicable taxes will be calculated and displayed at checkout before you complete your purchase.
We currently ship to select countries. Shipping availability and rates will be shown at checkout. If your country is not listed, please contact us at [email protected] for assistance.
Depending on the size, weight, or availability of the items ordered, your products may ship in separate packages. If this happens, you will receive multiple tracking numbers.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in their original packaging. For full details, please refer to our Refund and Returns Policy page.
We apologize for the inconvenience. Please contact us at [email protected] within 7 days of receiving your order, including your order number and photos of the item received. We will arrange a replacement or refund as quickly as possible.
If your item arrives damaged, please email us at [email protected] within 7 days of delivery with clear photos of the damage and your order number. We will assist you with a replacement or refund.
Once your return request is approved, we will provide you with the return shipping address and instructions by email. Please do not send items back without prior authorization.
You can reach our customer support team by email at [email protected]. We aim to respond to all inquiries within 1 business day.
If you notice an error in your shipping address, contact us immediately at [email protected]. We can update the address if the order has not yet shipped.
Orders can only be changed or canceled before shipment. Please contact us as soon as possible, and we will do our best to assist you.
At this time, we do not offer pre-orders for sold-out items. Please check back regularly or contact us to inquire about restock availability.